Privacy Policy - InBalance Wellness

Introduction

InBalance Wellness respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Submit a consultation request form
Contact us via email or phone
Subscribe to our communications

This information may include:

Name and contact information
Email address and phone number
Wellness goals and consultation preferences
Any information you choose to share in your messages

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website information
Device information and operating system

How We Use Your Information

We use collected information for the following purposes:

To respond to your consultation requests and inquiries
To schedule and conduct nutritionist consultations
To send you appointment confirmations and reminders
To improve our website and services
To comply with legal obligations
To protect our rights and prevent misuse

Legal Basis for Processing

Under GDPR, we process your personal data based on:

Your consent when you submit forms or contact us
Legitimate interests in providing and improving our services
Contractual necessity to deliver requested consultations
Legal obligations we must comply with

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers who assist in our operations
Legal authorities when required by law
Professional advisors under confidentiality obligations

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through our cookie consent banner and your browser settings. For more information, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation records are typically retained for 3 years after the last contact.

Your Rights Under GDPR

As a resident of the European Union, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

International Data Transfers

Your information is processed and stored in Slovakia within the European Union. If data is transferred outside the EU, we ensure appropriate safeguards are in place.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

InBalance Wellness
39 Letná Street
Trenčín 911 01, Slovakia
Email: [email protected]
Phone: +421 32 658 73 11